VHT’s Mindful application is now available with Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform that helps organizations provide better experiences to their customers and employees. "Companies that add Mindful to their customer-engagement workflows send a clear signal that they value their customers’ time and are focused on delivering exceptional customer experiences." "As a Genesys AppFoundry partner, VHT works closely with Genesys to help our mutual customers reduce time to value, maximize the return on their investment, and build better customer experiences," said Matt DiMaria, CEO of VHT. Mindful makes for happy agents and efficient calls by letting customers schedule a callback at a time that’s convenient for them, while prepping agents with customer context to lower handle times and meet customers with empathy. The best customer experience often begins with a great agent experience. While improvements can take years for many, those who use Mindful see it happen in weeks.Įlevate their agents and evolve their customer experience. Every brand wants to make measurable, positive impressions on their customers. Mindful makes it effortless to switch from one mode to another.Ĭonnect with their customers. If they need extra help, they want to schedule a more dedicated time. Customers want you to be mindful of their moments, which means if they’re unable to talk, they want to text. ![]() Transition customer conversations across channels.
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